FAQs
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About the Program

Rentcars is the largest Latin American car rental website encompassing over 160 countries with established partnerships with all the major global car rental companies.

Rentcars's Affiliate Program is a type of partnership tailored for sites, blogs, tour operators and social media pages focused on travel content.

We offer a variety of integration methods so that you can choose what best suits your webpage's needs. We'll then pay your commission based on the bookings made through that same webpage. Yeah, we make it that simple!

Our Affiliate Program has absolutely no subscription fees which translates into the perfect opportunity for you to boost profits on your website, blog or social media page. And better yet! The entire structure required for search, payment processing, issuing booking vouchers and customer service is on us.

We offer an exclusive dashboard with real time updates so that you're able to track your results and commissions whenever you like.

We offer a specialized team ready to help you on a moment's notice.

Our product offers exclusive conditions such as:

  • Option of paying online or upon arrival;
  • Exclusive discounts;
  • The best car rental companies from around the globe in one convenient location;
  • No amendment fees;
  • Amazing Trustpilot customer reviews.
Sign-up

Any travel, leisure or tourism related website, social media page, or blog owner may qualify. However, we only evaluate already established and perfectly functioning sites.

Click on the "Sign-up" button and fill out all the requested fields. We'll evaluate your website and get back to you in up to 3 business days.

Initially, only basic information necessary for evaluation such as: name, email and website URL. Once approved, you'll receive an email where you'll need to fill out a more detailed questionnaire.

No. Being a Rentcars Affiliate is 100% free.

Upon signing-up, your website will undergo an evaluation which may take up to 3 business days and, once approved for the program, you'll receive orientation via the registered email as to the next steps. In case you're not approved, an email will also be sent to you letting you know.

Provide a valid URL containing travel, tourism and/or leisure content.

The website must be ready and in perfect working conditions. Websites still undergoing construction will not be approved.

The website must offer some form of content and may not consist solely in advertisement banners.

The website may not offer for download any books, movies, music, games, software or any other type of copyright protected materials.

Beyond this, websites that do not comply with the Program Policies will not be approved. Policies include, but are not limited to:

  • * Promote any type of pornography;
  • * Promote or incite any form of violence;
  • * Promote fire arms and/or any other lethal weapon;
  • * Promote or incite any form of discrimination be it racial, sexual, social, religious, age-related, nationality-related or any other;
  • * Promote illegal activities;
  • * Violates any copyright or intellectual property laws.

Yes. In order to do this, you just have to access your registration data, go to “Add New Site”, and fill in the information. Within 3 days you will receive an email from Rentcars, informing you of the status of the request.

No. Your websites will all be registered to the same account.

In the "My Data" tab of our Affiliates panel, you can view and change the following information: Email, phone, address, bank account, Login and Password. If the desired data is not available, you can contact our team, through the email affiliates@rentcars.com.

Yes. To request this modification, please reach out to us at affiliates@rentcars.com. The new URL will undergo approval before being changed.

Yes, whenever you'd like. To request deactivation from our program, reach out to us at affiliates@rentcars.com.

Yes. Rentcars may, at its sole discretion and convenience, remove or suspend an Affiliate's access in cases where the Affiliate incites:

  • * Suspicion of false information;
  • * Illegal activity;
  • * Non-compliance with any of our Terms and Conditions.
Sales

Your profits depend on the amount of bookings originating from our components; those which have already been integrated on your sale's channel.

Rentcars's Affiliate Program is based on profit sharing: for each redeemed booking, we pay you a commission based on the percentage established for the partnership. We'd like to highlight, however, that our commission proposal is scalable, depending on the volume of bookings generated, and can come to be up to a 50% share.

Yes. All integrations use the same database as that of Rentcars which, in turn, allows your customers to enjoy the same discounts and rates provided exclusively by Rentcars.

Yes. You can rent a vehicle through your website just like any other customer. Your commission will be generated normally, just as it would be for any other customer.

Once you sign-up for the program, you'll receive a unique code, what we call a requestor ID, that will serve as your Rentcars Affiliate identification. This code must be present in all integrations that redirect to Rentcars.

Through this code will the system be able to track the entire booking process (from when the customer first reaches Rentcars via your website to the moment where the customer finalizes a booking).

No. The use or reproduction of, but not limited to, names, titles, words, phrases, patents, images, data and information, except when expressly given authorization by Rentcars or when destined for exclusive personal use and in a manner that guarantees that no internet user comes to have possession of such, is strictly prohibited.

Any questions concerning bookings, payments, cancellations, modifications, sales or quality of service should be directed to Rentcars through our Service Center where we maintain a well-trained and specialized team to provide support 7 days a week.

The Affiliate does not need to worry about this type of support. That's why we're here. If you have any doubts, just reach out to us. We'll be happy to help.

All bookings are processed entirely by Rentcars (from the moment it's requested to when the booking is confirmed). The Affiliate can track, in real time and directly on the Affiliate Dashboard, booking status updates up to when the booking is ready for pay-out of due commissions.

Rentcars provides rates payable online or upon arrival. For bookings made with online payment, the customer should only provide payment within the secured and encrypted Rentcars environment or via our Booking Center. On the other hand, for bookings payable upon arrival, the customer will provide payment directly to the rental company when picking up the vehicle.

Never accept paying for your customer's bookings.

The steps for cancellation or modification of bookings are the same as those of Rentcars. The customer must reach out to our Booking Center via the phone numbers:

  • +55 (41) 3152-9700

Or place a request via Rentcars. Just access the customer area, locate the booking you'd like to modify or cancel and place the request.

Commission

At the beginning of each month, our finance department completes the commission report, considering all reservations that are eligible for the payment of commission and that took place during the previous month. Then in the Affiliate Panel, under the "Commissions Received" tab, the payment amount will be released.

In order to receive the value, you must validate all information within the report, including the information regarding the amount.

After your ok, we have up to five (5) business days to validate the report and make the payment, which will be made by transfer or bank deposit, into the account informed at the time of registration.

If your account is a Legal Entity:

At the beginning of the month, if you have any amount to receive, it will appear on your Approved Commissions report. You must validate the information and then insert the Invoice within the Affiliates panel. Payment is made by checking account deposit. It is necessary that the registration number of the company in the relevant institution of each country is linked to the Affiliate's bank account. No third party accounts or salary accounts will be accepted. Only one invoice must be made per period and should be in the total amount of receivable commissions. In the service description, the invoice must contain the following wording: "Commission on the indication of rental vehicles online".

In the event of any invoice being rejected due to an issue error, the Affiliate must cancel it and generate a new one. In cases of cancellation of an invoice, it is mandatory to send the canceled one together with the new invoice to the email financial@rentcars.com. Upon receipt and validation of the invoice, we will return by email with the date of payment. Please note that some banks may require up to 72 business hours to make the amount available in your account. To check your payments go to the "Billing" tab in the Affiliate Dashboard.

If you have an Individual Entity account:

In order to receive the amount, the affiliate must go to "Approved Commissions", validate the information and click the button to agree to the report. After this, you will receive an email with the payment date and the RPA (Self-Payment Receipt).

The payment is made through deposit in checking account. It is important to remember that the registered account must be linked to the Affiliate's identity document given at the time of registration. No third party accounts or salary account will be accepted. If it is necessary to use third-party accounts, it will be mandatory to use the Financial Transaction Terms and Conditions, which must be previously prepared at the beginning of the business relationship.

* Taxes retained for Individuals

INSS: The gross amount of the Affiliate's Individual Entity Fee will have a discount of 11% relative to the INSS, which is a mandatory tax collected from the Affiliate on the services rendered.

IR: If the value of the commission exceeds the exemption value established by the table of the Taxation Institution of your country, it will also incur in the collection of Income Tax withheld at source, according to the guidance of Provisional Measure 670 of 03/10/2015. In this case, there will be a deduction in the commission amount. For more information on the current tariffs and rates, please consult the Taxation Institution of your country.

* Indication of a joint account

Yes. The minimum amount for payment of commissions is US$500,00.

Yes. If the minimum US$500,00 for payment is not met, your commission will roll over to the following month and continue accumulating until the US$500,00 mark is met and your account becomes eligible for pay-out.

Commissions are paid to Affiliates once the rental company confirms the use of the booking and pays us the due commission for such. Until this happens, the booking will remain as pendent on the dashboard.

Deadlines for booking redemption confirmation and receipt of commissions are:

  • Bookings made in Brazil will be positioned on the Affiliate's dashboard in up to 60 days from when the vehicle was returned.
  • Bookings made in countries other than Brazil will be positioned on the Affiliate's Dashboard in up to 120 days from when the vehicle was returned.

The payment process may be extended beyond the normal deadline under the following circumstances:

  • If there are discrepancies or delay in the payment of due commissions by the Rental Company.
  • If there are discrepancies in the Affiliate's bank account or affiliate account information.

Should the rental company position the booking as non-redeemed, the booking's status will be altered to cancelled.

No. Once your website or blog reaches the minimum amount required for commission pay-out, the payment process will run smoothly. However, in cases where the Commission Report is sent in without positioning for payment, affiliation may be paused until normalized.

Yes. This happens when already requested bookings are modified. For example:

  • * The Rental Company may inform a lack of vehicle availability for the elected dates. Should this happen, we'll request authorization from the customer in order to transfer the booking to another Rental Company. In these cases, the value of the booking may remain the same, be raised or reduced but will remain linked to your Affiliate ID.
  • * The customer decides to add rental days to their booking which, in turn, raises the Affiliate's commissionable amount.
  • * The customer decides to reduce the amount of rental days which, in turn, also reduces the Affiliate's commissionable amount.

You can check and track all due commissions that have been transferred to your registered account directly on the Affiliates Dashboard.

Listed here is the information required in a service invoice.

* Service Provider's Information

Full Name / Full Address / Phone Number / Website(s) / Email.
* Rentcars's Information
Company Name: Rentcars Ltda
National Registry of Legal Entity (CNPJ): 10.998.234/0001-23

The amount contained in the Invoice must match exactly the amount contained in the Commission Report.

No. Your account is free and does not possess any inactivity fees.

No. You will only receive a commission if the customer redeems their booking, the rental company confirms the booking as redeemed and pays us the due commission. Cancelled bookings are not considered in the Commission Report.

Integrations

A banner is an advertising piece with the extension GIF or JPEG and made available in a variety of formats (sizes).

Once our banner is added to your website, whenever a customer clicks on it, they'll be redirected to our website and their rental will be accredited to your Affiliate account.

It's a flexible type of advertisement that adapts to your website's content. You can create links that best match your demographics’ preferences and display them on your website whichever way you find best in order to improve your results.

To find out how to create Custom Links, access the Affiliate's Dashboard. There you'll be able to create Custom Links for each section of Rentcars or, if you prefer, a generic, one size fits all, link.

Also known as a search engine, it's an integration component that allows customers to choose their destination and desired dates so that, when being redirected to our website, their search already returns results with those same specifications.

It's a high performance tool that turns in excellent conversion rates.

We offer a variety of models on our dashboard so that you may choose the one that best fits your website's content.

Due to the high frequency of rate updates, we recommend that you do not publicize rates because we will not take responsibility for misinformation on Affiliate websites.

No. Due to Rentcars's standard for the use of its brand as well as its attributes, creation of new components, especially banners, as well as the modification of those already available on the Affiliate's Dashboard, is considered to be a copyright infringement.

All integrations are performed by Rentcars itself and, should there be any special requirements for such, please feel free to reach out to us so that we may analyze your request.

Yes. Sales are computed though the presence of your Unique Code (ID) within the link that brought the customer to Rentcars. Once this happens, the entire user journey on our website is tracked and, if booking is placed and redeemed, will generate a commission.

When integrating our components, all codes made available on the dashboard will already contain your ID so that reservations may be accredited to your Affiliate account.

Reports

You can track booking requests by day, week or month directly on the Affiliate Dashboard. Besides calculating your commission, it's possible to also check the booked destination, booking ID, booking amount as well as the booking status (pendent, approved, cancelled).

Report updates are all done online. In other words, bookings are made available to you as soon as they are confirmed on our website.

  • Pendent: A booking was generated and is awaiting positioning by the Rental Company in regard to whether or not it was redeemed. This is a transitional status between the phases of booking confirmation and confirmation of booking redemption.
  • Cancelled - Means that your booking was cancelled by the customer or that the Rental Company informed us that the booking was not redeemed. Therefore, it is possible for a booking to have its status altered from pendent to cancelled even after the scheduled vehicle return date.
  • Therefore, cancelled bookings are not commissioned.
  • Finalized - This status indicates that the reservation has already been positioned by the Rental Company and that your commission is ready to paid out.

Once the status “Finalized” is attributed to the booking, that same booking will be considered in your next Commission Report. The entire process, from when it's positioned to when payment is made, can be tracked on the Affiliate Dashboard.

Cookie Policy

This policy indicated how Rentcars (“Rentcars”) collects and uses information via cookie technology. Below we describe how our website uses this technology in order to provide additional features to our Affiliate.

The non-acceptance of this policy will not imply a limitation of our Affiliate’s access to the website. It will simply reduce the level of interaction with the website’s functionalities.

Cookies are small text-based files that are stored by the browser in your device (PC or Mobile). These small files allow the website to store information such as your preferences as well as information concerning your digital location (IP address) or even information on your operating system’s and/or device’s (PC or Mobile) screen size.

This cookie technology may be portrayed as a website’s memory which is used to identify you and your preferences on how to better present information.

  • Login-related cookies
    We use cookies to identify when you are logged into our Affiliates Panel and to remember you when you return to our panel. These cookies are deleted every time the Affiliate “logs-out” of our panel. That also guarantees that the Affiliate will only be able to access certain areas and data whenever such Affiliate is logged in.

From time to time, we need to share some information collected by our cookies with partners or external websites. Below we explain how this information is shared.

  1. Our website uses Google Analytics as a traffic analysis tool. We use it to improve our understanding on how our Affiliate behave inside our websites, always aimed at meeting our Affiliate’s expectations. These cookies may keep record of time spent in the website or even pages you visited inside our system in order for us to improve the content made available.
  2. From time to time we may test new functionalities and displays in our website in order to keep track of our Affiliate’s experience and use cookies to record the data.
  3. To improve our Affiliate’s experience, we keep buttons and/or plugins that allow the Affiliate’s connection to social networks through our website. In order for that to be possible, the social networks (Facebook and Google Plus) may store cookies throughout our website so as to improve the Affiliate’s experience. Being that these are external websites, we do not keep track of the data collected by these cookies. For that matter, we recommend reading the concerning cookie policy for the used network.
  4. Other websites are used to store performance analyses and usability in our system. These cookies can also keep record of how the website is used by the Affiliate. This may include, but is not limited to, browsing time in our Affiliates Panel.
  5. In order to improve the usability of our systems, cookies that store geolocalization information are used so that we are able to provide relevant information and display pricing information in the currency of the Affiliate’s country of access.

We may use both session and persistent cookies jointly with e-mails sent in HTML format. We may use these technologies to help identify e-mail characteristics (i.e.: if you received our e-mail or even if you opted out of receiving our email).

We collect information from your computer when you access our website. This information is collected from your browser and may include your IP address, operating system, browser, screen resolution and the reference site you used to find us.

If you are not comfortable with the use of this cookie technology and with the information we may gather, you can access your browser’s settings to delete or even prevent cookies from having access to your information.

Every browser has functionalities that may limit a website’s cookie functions and usage. There are different sets of configurations for every browser. We recommend you seek the necessary information in order to disable these functionalities by going to the Help section of your browser.

We hope we were able to clarify any doubts you might have had about our cookie usage and the data gathered by this technology. However, if you still have questions, please reach out to us so that we may clear them up.

You may contact us via:

Email: privacy@rentcars.com; affiliates@rentcars.com
Website: affiliates.rentcars.com/en/contact