FAQs
In doubt about something? Check out our FAQs and clear those doubts up.

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About the Program

Rentcars.com is the largest Latin American car rental website encompassing over 160 countries with established partnerships with all the major global car rental companies.

Rentcars.com's Affiliate Program is a type of partnership tailored for sites, blogs, tour operators and social media pages focused on travel content.

We offer a variety of integration methods so that you can choose what best suits your webpage's needs. We'll then pay your commission based on the bookings made through that same webpage. Yeah, we make it that simple!

Our Affiliate Program has absolutely no subscription fees which translates into the perfect opportunity for you to boost profits on your website, blog or social media page. And better yet! The entire structure required for search, payment processing, issuing booking vouchers and customer service is on us.

We offer an exclusive dashboard with real time updates so that you're able to track your results and commissions whenever you like.

We offer a specialized team ready to help you on a moment's notice.

Our product offers exclusive conditions such as:

  • Option of paying online or upon arrival;
  • Exclusive discounts;
  • The best car rental companies from around the globe in one convenient location;
  • No amendment fees;
  • Amazing Trustpilot customer reviews.
Sign-up

Any travel, leisure or tourism related website, social media page, or blog owner may qualify. However, we only evaluate already established and perfectly functioning sites.

Click on the "Sign-up" button and fill out all the requested fields. We'll evaluate your website and get back to you in up to 3 business days.

Initially, only basic information necessary for evaluation such as: name, email and website URL. Once approved, you'll receive an email where you'll need to fill out a more detailed questionnaire.

No. Being a Rentcars.com Affiliate is 100% free.

Upon signing-up, your website will undergo an evaluation which may take up to 3 business days and, once approved for the program, you'll receive orientation via the registered email as to the next steps. In case you're not approved, an email will also be sent to you letting you know.

Provide a valid URL containing travel, tourism and/or leisure content.

The website must be ready and in perfect working conditions. Websites still undergoing construction will not be approved.

The website must offer some form of content and may not consist solely in advertisement banners.

The website may not offer for download any books, movies, music, games, software or any other type of copyright protected materials.

Beyond this, websites that do not comply with the Program Policies will not be approved. Policies include, but are not limited to:

  • * Promote any type of pornography;
  • * Promote or incite any form of violence;
  • * Promote fire arms and/or any other lethal weapon;
  • * Promote or incite any form of discrimination be it racial, sexual, social, religious, age-related, nationality-related or any other;
  • * Promote illegal activities;
  • * Violates any copyright or intellectual property laws.

Yes. Just let us know so that we can add your new website to your Affiliate account. In this case, your same requestor ID will serve for all your registered websites.

No. Your websites will all be registered to the same account.

Access the dashboard and locate the "My Account" tab. There you'll be able to modify most of your information. In case you don't find the information you'd like to change, you can always reach out to us at affiliates@rentcars.com. We'll be happy to help.

Yes. To request this modification, please reach out to us at affiliates@rentcars.com. The new URL will undergo approval before being changed.

Yes, whenever you'd like. To request deactivation from our program, reach out to us at affiliates@rentcars.com.

Yes. Rentcars.com may, at its sole discretion and convenience, remove or suspend an Affiliate's access in cases where the Affiliate incites:

  • * Suspicion of false information;
  • * Illegal activity;
  • * Non-compliance with any of our Terms and Conditions.
Sales

Your profits depend on the amount of bookings originating from our components; those which have already been integrated on your sale's channel.

Rentcars.com's Affiliate Program is based on profit sharing: for each redeemed booking, we pay you a commission based on the percentage established for the partnership. We'd like to highlight, however, that our commission proposal is scalable, depending on the volume of bookings generated, and can come to be up to a 50% share.

Yes. All integrations use the same database as that of Rentcars.com which, in turn, allows your customers to enjoy the same discounts and rates provided exclusively by Rentcars.com.

Yes. You can rent a vehicle through your website just like any other customer. Your commission will be generated normally, just as it would be for any other customer.

Once you sign-up for the program, you'll receive a unique code, what we call a requestor ID, that will serve as your Rentcars.com Affiliate identification. This code must be present in all integrations that redirect to Rentcars.com.

Through this code will the system be able to track the entire booking process (from when the customer first reaches Rentcars.com via your website to the moment where the customer finalizes a booking).

No. The use or reproduction of, but not limited to, names, titles, words, phrases, patents, images, data and information, except when expressly given authorization by Rentcars.com or when destined for exclusive personal use and in a manner that guarantees that no internet user comes to have possession of such, is strictly prohibited.

Any questions concerning bookings, payments, cancellations, modifications, sales or quality of service should be directed to Rentcars.com through our Service Center where we maintain a well-trained and specialized team to provide support 7 days a week.

The Affiliate does not need to worry about this type of support. That's why we're here. If you have any doubts, just reach out to us. We'll be happy to help.

All bookings are processed entirely by Rentcars.com (from the moment it's requested to when the booking is confirmed). The Affiliate can track, in real time and directly on the Affiliate Dashboard, booking status updates up to when the booking is ready for pay-out of due commissions.

Rentcars.com provides rates payable online or upon arrival. For bookings made with online payment, the customer should only provide payment within the secured and encrypted Rentcars.com environment or via our Booking Center. On the other hand, for bookings payable upon arrival, the customer will provide payment directly to the rental company when picking up the vehicle.

Never accept paying for your customer's bookings.

The steps for cancellation or modification of bookings are the same as those of Rentcars.com. The customer must reach out to our Booking Center via the phone numbers:

  • +55 (41) 3152-9700

Or place a request via Rentcars.com. Just access the customer area, locate the booking you'd like to modify or cancel and place the request.

Commission

In the beginning of each month, our financial department reviews the Commission Report taking into consideration all bookings that are ok for due pay-out and that were positioned during the previous month. Once done, the report is emailed to the registered Affiliate email.

The Affiliate, in turn, must validate all information contained in the report, including the required info for amounts receivable.

The deadline for payment will be 5 business days from the date in which the commission's report is validated. Payment will be made via the method chosen by the Affiliate when subscribing.

Whenever the commission's report is issued, you will also need to forward an invoice containing the amounts payable, descriptions for the provided services and the necessary account information for payment. Once the document is received, we'll schedule a payment date and inform you of it.

Yes. The minimum amount for payment of commissions is US$100,00.

Yes. If the minimum US$100,00 for payment is not met, your commission will roll over to the following month and continue accumulating until the US$100,00 mark is met and your account becomes eligible for pay-out.

Commissions are paid to Affiliates once the rental company confirms the use of the booking and pays us the due commission for such. Until this happens, the booking will remain as pendent on the dashboard.

Deadlines for booking redemption confirmation and receipt of commissions are:

  • Bookings made in Brazil will be positioned on the Affiliate's dashboard in up to 60 days from when the vehicle was returned.
  • Bookings made in countries other than Brazil will be positioned on the Affiliate's Dashboard in up to 120 days from when the vehicle was returned.

The payment process may be extended beyond the normal deadline under the following circumstances:

  • If there are discrepancies or delay in the payment of due commissions by the Rental Company.
  • If there are discrepancies in the Affiliate's bank account or affiliate account information.

Should the rental company position the booking as non-redeemed, the booking's status will be altered to cancelled.

No. Once your website or blog reaches the minimum amount required for commission pay-out, the payment process will run smoothly. However, in cases where the Commission Report is sent in without positioning for payment, affiliation may be paused until normalized.

Yes. This happens when already requested bookings are modified. For example:

  • * The Rental Company may inform a lack of vehicle availability for the elected dates. Should this happen, we'll request authorization from the customer in order to transfer the booking to another Rental Company. In these cases, the value of the booking may remain the same, be raised or reduced but will remain linked to your Affiliate ID.
  • * The customer decides to add rental days to their booking which, in turn, raises the Affiliate's commissionable amount.
  • * The customer decides to reduce the amount of rental days which, in turn, also reduces the Affiliate's commissionable amount.

You can check and track all due commissions that have been transferred to your registered account directly on the Affiliates Dashboard.

Listed here is the information required in a service invoice.

* Service Provider's Information

Full Name / Full Address / Phone Number / Website(s) / Email.
* Rentcars.com's Information
Company Name: Rentcars LTDA - ME
National Registry of Legal Entity (CNPJ): 10.998.234/0001-23

The amount contained in the Invoice must match exactly the amount contained in the Commission Report.

No. Your account is free and does not possess any inactivity fees.

No. You will only receive a commission if the customer redeems their booking, the rental company confirms the booking as redeemed and pays us the due commission. Cancelled bookings are not considered in the Commission Report.

Integrations

A banner is an advertising piece with the extension GIF or JPEG and made available in a variety of formats (sizes).

Once our banner is added to your website, whenever a customer clicks on it, they'll be redirected to our website and their rental will be accredited to your Affiliate account.

It's a flexible type of advertisement that adapts to your website's content. You can create links that best match your demographics’ preferences and display them on your website whichever way you find best in order to improve your results.

To find out how to create Custom Links, access the Affiliate's Dashboard. There you'll be able to create Custom Links for each section of Rentcars.com or, if you prefer, a generic, one size fits all, link.

Also known as a search engine, it's an integration component that allows customers to choose their destination and desired dates so that, when being redirected to our website, their search already returns results with those same specifications.

It's a high performance tool that turns in excellent conversion rates.

We offer a variety of models on our dashboard so that you may choose the one that best fits your website's content.

Due to the high frequency of rate updates, we recommend that you do not publicize rates because we will not take responsibility for misinformation on Affiliate websites.

No. Due to Rentcars.com's standard for the use of its brand as well as its attributes, creation of new components, especially banners, as well as the modification of those already available on the Affiliate's Dashboard, is considered to be a copyright infringement.

All integrations are performed by Rentcars.com itself and, should there be any special requirements for such, please feel free to reach out to us so that we may analyze your request.

Yes. Sales are computed though the presence of your Unique Code (ID) within the link that brought the customer to Rentcars.com. Once this happens, the entire user journey on our website is tracked and, if booking is placed and redeemed, will generate a commission.

When integrating our components, all codes made available on the dashboard will already contain your ID so that reservations may be accredited to your Affiliate account.

Reports

You can track booking requests by day, week or month directly on the Affiliate Dashboard. Besides calculating your commission, it's possible to also check the booked destination, booking ID, booking amount as well as the booking status (pendent, approved, cancelled).

Report updates are all done online. In other words, bookings are made available to you as soon as they are confirmed on our website.

  • Pendent: A booking was generated and is awaiting positioning by the Rental Company in regard to whether or not it was redeemed. This is a transitional status between the phases of booking confirmation and confirmation of booking redemption.
  • Cancelled - Means that your booking was cancelled by the customer or that the Rental Company informed us that the booking was not redeemed. Therefore, it is possible for a booking to have its status altered from pendent to cancelled even after the scheduled vehicle return date.
  • Therefore, cancelled bookings are not commissioned.
  • Finalized - This status indicates that the reservation has already been positioned by the Rental Company and that your commission is ready to paid out.

Once the status “Finalized” is attributed to the booking, that same booking will be considered in your next Commission Report. The entire process, from when it's positioned to when payment is made, can be tracked on the Affiliate Dashboard.